Dear Customer,

If you have any doubts or questions regarding the purchased goods, you can send us an instant message using the contact form (HERE).

Your satisfaction is most important to us, so below we present the process of filing a complaint or making a return in a few steps.

Complaint

You have the right to file a complaint for physical defects.

1. If you believe the purchased product is defective, inform us immediately via the contact form (HERE) choosing the subject "Complaints Department"

The message content must include information that constitutes the complaint notification:

• Name and surname of the complainant
• Order number
• Date of purchase
• Product name
• Description of the defect

2. After filling out the notification form, send the defective product back to us via Polish Post to the address: DANCO, ul.Leśna 19d, 43-300 Bielsko-Biała. Remember to write on the label: "COMPLAINT - order number". Do not forget to include the printed and signed complaint notification in the package (see point 1).

3. Once we receive the product from you, we will consider the complaint no later than within 14 days. During this time, we send the product to the manufacturer or distributor, who, if the complaint is acknowledged, usually exchanges the product for a new one. We will inform you about the decision via email, and if acknowledged, we will send the package at our own expense. If you want shipping to a different address than in the order, do not forget to inform us about this at the complaint notification stage.

Return – right of withdrawal from the agreement

In accordance with applicable law, you have the right to withdraw from the agreement without giving a reason within 14 days. To exercise the right of withdrawal, inform us of this fact via the contact form (here), keeping the statutory deadline, providing in the content:

• First and last name
• Order number
• Date of purchase
• Product name

The next step will be sending the product back to our address: DANCO, ul.Leśna 19d, 43-300 Bielsko-Biała together with the signed withdrawal form (download here).

In the event of withdrawal from the sales agreement, we will refund all payments received from you (except for additional costs resulting from the method of delivery chosen by you), immediately, and in any case no later than 14 days.

We will make the refund using the same payment methods that were used by you in the original transaction, unless you expressly agree to a different solution. At the same time, we inform you that we may withhold the refund until we receive the item or until proof of its return is provided to us, depending on which event occurs first.

Remember that returned products cannot be used. You do not have the right to use the goods free of charge for 14 days.

Most products from our store are packed in sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons.

If you intend to withdraw from the sales agreement for a personal use product, do not break the original seals, tapes, and foils securing the packaging. We do not accept Cash on Delivery (COD) shipments or shipments sent to us via parcel lockers or poste restante.

NOTE!
We respect consumer rights, which is why the provisions in our store are consistent with currently applicable law.