Welcome to the FAQ help page. Here we have placed answers to the most important questions asked by our Customers. If you have any additional questions, write to us by sending an email (sklep'at'najlpeszeferomony.pl) or calling the phone number: + 48 726 46 77 22.

How can I shop at the Najlepszeferomony.pl store?

You can place orders at the Najlepszeferomony.pl store via the online store, as well as by phone, sending an email, or SMS. The simplest and fastest way is to place an order through the online store; you can buy at any time and on any day of the week, 24 hours a day. You can also place orders via SMS or email without restrictions, while phone orders can be placed from 10:00 AM to 6:00 PM from Monday to Friday by calling 726 46 77 22. In the case of placing an order via SMS or email (sklep'at'najlepszeferomony.pl), please include information enabling us to process the order, i.e., the product name or code, first and last name, address, phone number, e-mail, as well as the delivery and payment method.

Do I need to create an account at the Najlepszeferomony.pl store to shop?

No, you do not need to create an account to make purchases at the Najlepszeferomony.pl store. It is enough to select the "Quick shopping (guest checkout)" option during purchase. However, it is worth spending a little more time creating an account in our store. Registered users have a history of their purchases, can track the progress of orders, and do not have to re-enter their details for subsequent purchases. Furthermore, registered users have the opportunity to receive discounts and promotional coupons. If you want to create an account, click HERE.

How can I pay for purchases at the Najlepszeferomony.pl store?

You can pay for purchases at the Najlepszeferomony.pl store in 3 ways: by traditional bank transfer, via fast electronic payments Przelewy24 or PayPal, and upon receipt of the order (Cash on Delivery). By choosing the PayPal option, you can also pay by credit or debit card. In the case of payment by bank transfer, please make the payment to bank account no. 41 1140 2004 0000 3602 7478 4714 (mBank) and provide the recipient's details: DANCO ul. Leśna 19d 43-300 Bielsko-Biała (i.e., the owner of the Najlepszeferomony.pl brand) and enter the order number in the transfer title. In the case of electronic payments via Przelewy24 or PayPal, the payment is booked automatically on our account, thanks to which we can immediately proceed to process the order.

When will my package be shipped?

We proceed with the order processing immediately after receiving the payment or, in the case of the Payment on Delivery option, immediately after receiving the order. We process orders in the order they are received. We have most products in stock, so in 90% of cases, we ship orders within 24-48 hours. This time is calculated in business days (from Monday to Friday, excluding Saturdays, Sundays, and holidays).

Will the store details be visible on the package?

No. The sender's company name is different from the store name and unrelated to products for adults. No one is able to figure out what is inside the shipment.

What does the shipment look like?

All products ordered in our store are packed in a rigid, gray cardboard box, additionally wrapped in black stretch film. The deliverer (postman, courier) does not know the contents of the package. There is no logo or any store data on the package. We guarantee 100% discretion.

Can I track where my package is currently located?

Yes. Each of the delivery forms offered by us has the option of tracking packages.

Is it possible to have my package delivered on Saturday?

Yes. It is possible to have the package delivered on Saturday by DPD courier. The order must be placed and paid for no later than Friday by 10:00 AM. The cost of delivery on Saturday is 30.00 PLN, which is added to the standard courier shipping price. If you want to choose courier delivery on Saturday, please inform us at tel. no. 726 46 77 22 or send an email to sklep'at'najlepszeferomony.pl

Are the products offered in the store original?

Yes, the products we offer are 100% original. Each product is in the original sealed packaging supplied by the manufacturer. Additionally, the products are sealed by us so that you can be sure that no one has opened them before you.

Is shopping at the Najlepszeferomony.pl store safe?

Yes. Our website is secured and encrypted with an SSL certificate; making purchases and transferring data to us is safe, protected in accordance with the Act of August 29, 1997, on Personal Data Protection (Journal of Laws No. 133, item 883) in a way that prevents third-party access.

Do you ship outside of Poland?

Yes. We ship outside of Poland, to EU countries using the DHL courier company. Delivery time, depending on the country, is 3-7 business days.

Will you import a product not in your offer at my request?

Yes, there is such a possibility. If you are interested in a product that we do not have in the store, inform us via the contact form (you will find it HERE YOU WILL FIND THE CONTACT FORM) or by email at sklep'at'najlepszeferomony.pl or by calling tel. no. 726 46 77 22. We will check if it is possible to import it.

How much time do I have to return purchased goods?

By buying at the Najlepszeferomony.pl store, you can be sure that you will be able to return the goods purchased from us without giving a reason. It is enough to report such an intention to us within 14 days of receiving the shipment. We invite you to the Complaints and returns section, where you will find all the information allowing you to quickly and conveniently return the goods as part of withdrawal from the agreement.